Return & Refund Policy

At Prachina Veda, we take great care to ensure that every product is packed, inspected, and delivered in excellent condition. Due to the nature of our food and edible products, we do not accept returns once a product has been delivered.

No Return Policy

All sales are final. We do not accept returns or exchanges for:

• Change of mind after purchase

• Incorrect product selection by the customer

• Taste, aroma, or texture preferences

• Opened or partially consumed products

• Delayed deliveries caused by courier services or circumstances beyond our control

Eligible Cases for Replacement or Refund

A replacement or refund may be considered only under the following circumstances:

• Product received in a damaged condition

• Packaging is broken, leaking, or tampered with during transit

• Wrong product delivered

• Genuine product quality issues verified by our quality team

Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number

• Clear photographs of the product

• Photographs of the outer packaging

• A brief description of the issue

Review & Resolution

• Our team will review the submitted information and may request additional details if required.

• Once the issue is verified, we may offer a replacement, store credit, or refund at our sole discretion.

• Approved refunds will be processed to the original payment method within 5–7 business days.

Contact Us

For any return, replacement, or refund-related queries, please contact:

Customer Support: +91 96639 89395

We appreciate your trust in Prachina Veda and remain committed to delivering pure, high-quality organic products to your family.

Shipping Policy

At Prachina Veda, we are committed to delivering our Organic Sunflower Oil safely, quickly, and efficiently to your doorstep.

Order Processing

• Orders are processed within 3 to 5 hours during our business hours (7:00 AM to 7:00 PM IST) on working days.

• Orders placed outside business hours, on Sundays, or on public holidays will be processed on the next working day.

Shipping & Delivery Timelines

Estimated delivery times are as follows:

• Within Karnataka: Approximately 2 business days

• South India: Approximately 2–3 business days

• Rest of India: Approximately 3–7 business days

Delivery timelines may vary slightly depending on the exact location, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before order confirmation.

• Free shipping may be offered on select orders, promotional campaigns, or minimum order values.

Packaging

• Our Organic Sunflower Oil is packed in high-quality, food-grade containers and secured with protective packaging to prevent leakage or damage during transit.

• Every shipment undergoes quality checks before dispatch.

Order Tracking

• Once your order is shipped, tracking details will be shared via SMS or WhatsApp (where applicable), allowing you to monitor your shipment status.

Damaged or Incorrect Deliveries

• If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery.

• Kindly provide clear photographs of the product and packaging to help us resolve the issue promptly.

• Eligible cases may qualify for a replacement or other appropriate resolution.

Delivery Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to weather conditions, transportation disruptions, courier issues, regional restrictions, or other circumstances beyond our control.

Contact Us

For any shipping-related queries or assistance, please contact:

Customer Support: +91 96639 89395

Thank you for choosing Prachina Veda. We appreciate your trust in our commitment to providing pure, natural, and organic products.